Public Health is responsible for inspecting food establishments, personal service providers (e.g., hair salons and tattoo studios) and public pools to ensure they are providing safe services to consumers. We also inspect regulated health professionals (e.g., doctors, dentists, chiropractors) only when we receive a complaint from the public. We are not authorized to routinely inspect places where regulated health professionals operate.
Our goal is to reduce your risk of illness and infection.
We make public:
- The results of inspections for food service providers and personal service settings
- Any tickets, orders and closures we issue
- Complaints against personal services settings, regulated health professionals, child care programs, retirement/long-term care homes, schools and other premises where a lapse in infection prevention or control is noted
- Tobacco retailers ticketed for selling tobacco products to minors
Tickets, orders, closures and complaints are listed on our Inspection & Infection Control Complaints page.
Inspection results for the following types of businesses are available on CheckBeforeYouChoose.ca:
- Restaurants and food carts
- Institutions that serve food (e.g., childcare centres, long-term care facilities)
- Grocery stores and convenience stores that serve food
- Catering companies
- Salons and spas
- Tattoo and piercing studios
- Esthetics providers (e.g., tanning salons)
- Places that offer manicures/pedicures
If you cannot find a premise on Check Before You Choose or if you have further questions about the inspection results, please call us:
- For questions or complaints about food premises or tobacco retailers, call 1-800-265-7293 ext. 4753.
- For questions or complaints about personal services (e.g., tattoo studios, spas) or regulated health professionals, call 1-800-265-7293 ext. 4752.
What to look for when visiting your healthcare provider
For information specific to unregulated personal services (e.g., spas, nail salons), see our Body & Beauty Art checklist.
The healthcare provider
- The healthcare provider should wash his or her hands before providing a service.
- If the provider is wearing gloves, the gloves should be single-use; this means they must be changed and hands washed when moving from task to task.
- Reusable equipment that is sterilized must be in a sterilization package; this package must remain intact and only opened in front of you.
- Items labelled as single-use only or disposable (e.g., plastic speculums, needles, applicators/tips) must be thrown out after every use (and not re-used).
The office/treatment room
- Alcohol-based hand sanitizer should be available for your use and the healthcare provider’s use at the front reception area as well as in the treatment room.
- The office should be clean.
- Any toys in the office must be cleaned and disinfected after use.
- Sharps containers should not be filled to overflowing.