This page contains a list of complaints, tickets, orders and closures for food premises, tobacco retailers, personal service settings (e.g. nail salons, tattoo/piercing studios), regulated health professionals (e.g. physicians, dentists, physiotherapists), health service providers (e.g. dental assistants) and institutions (e.g. schools, child care centres).
Infection control complaints
When a complaint is received, Public Health conducts a non-routine infection prevention and control (IPAC) investigation of the business to ensure there is no risk to the public. An IPAC lapse is a departure from infection prevention and control standards. The result could be infectious disease transmission to patients or staff through exposure to blood or body fluids. An example would be medical equipment that is improperly cleaned and can spread infections from one person to another.
If necessary, Public Health works with the business to take corrective action. If the outcome of an investigation indicates a risk to patients, Public Health has processes in place to notify patients of the risks and what they need to do.
This website contains reports on businesses where an IPAC lapse was identified. It does not include reports of businesses that were investigated by Public Health following a complaint where no infection prevention and control lapse was identified.
For more information on these infection prevention and control lapses, or to request a copy of an inspection report for investigations involving regulated health professionals or health service providers, please fill out this form (PDF) or call 1-800-265-7293 ext. 4752.
Please note: Reports where an IPAC lapse is identified are posted on this page as per the Ontario Public Health Standard, Infection Prevention and Control Complaints Protocol (the protocol) for a period of two years. An infection control lapse report indicates the condition of the business at the time of inspection only and does not guarantee the condition at any other time.
Tickets, orders and closures
A ticket is issued for an infraction (violation) of the Ontario Food Premises Regulation or the Smoke-Free Ontario Act. The Smoke-Free Ontario Act infractions inspection results are not currently listed on Check Before You Choose.
An order is issued under the Health Protection and Promotion Act (HPPA) when there are reasonable and probable grounds that a health hazard exists. It may include direction to close a premise or activities like cleaning, disinfection, or prohibiting an item for sale.
All tickets, orders and closures are posted on this website for a minimum of six months, or longer if the infraction is ongoing
For detailed food safety and personal service settings inspection reports as well as all complaint inspection reports for personal service settings visit Check Before You Choose.
Uninspected personal services
The following businesses have not been inspected by Public Health. Despite numerous attempts, we were not able to gain entry to complete an infection control inspection.
|Business Name||Address||Type of Service|
|Serendipity Spa||105 Kortright Rd W, Guelph||Aesthetics|
Persons or corporations charged with offences under the Health Protection and Promotion Act (HPPA) have the option of pleading guilty or not guilty in a court of law.