Inspection & Infection Control Complaints

This page contains a list of complaints, tickets, orders and closures for food premises, tobacco retailers, personal service settings (e.g. nail salons, tattoo/piercing studios), regulated health professionals (e.g. physicians, dentists, physiotherapists), health service providers (e.g. dental assistants) and institutions (e.g. schools, child care centres).

Infection control complaints

When a complaint is received, Public Health conducts a non-routine infection prevention and control (IPAC) investigation of the business to ensure there is no risk to the public. An IPAC lapse is a departure from infection prevention and control standards. The result could be infectious disease transmission to patients or staff through exposure to blood or body fluids. An example would be medical equipment that is improperly cleaned and can spread infections from one person to another. 

If necessary, Public Health works with the business to take corrective action. If the outcome of an investigation indicates a risk to patients, Public Health has processes in place to notify patients of the risks and what they need to do.

This website contains reports on businesses where an IPAC lapse was identified. It does not include reports of businesses that were investigated by Public Health following a complaint where no infection prevention and control lapse was identified.

For more information on these infection prevention and control lapses, or to request a copy of an inspection report for investigations involving regulated health professionals or health service providers, please fill out this form (PDF) or call 1-800-265-7293 ext. 4752.

Please note: Reports where an IPAC lapse is identified are posted on this page as per the Ontario Public Health Standard, Infection Prevention and Control Complaints Protocol (the protocol) for a period of two years. An infection control lapse report indicates the condition of the business at the time of inspection only and does not guarantee the condition at any other time. 

Tickets, orders and closures

A ticket is issued for an infraction (violation) of the Ontario Food Premises Regulation or the Smoke-Free Ontario Act. The Smoke-Free Ontario Act infractions inspection results are not currently listed on Check Before You Choose

An order is issued under the Health Protection and Promotion Act (HPPA) when there are reasonable and probable grounds that a health hazard exists. It may include direction to close a premise or activities like cleaning, disinfection, or prohibiting an item for sale.

All tickets, orders and closures are posted on this website for a minimum of six months, or longer if the infraction is ongoing

For detailed food safety and personal service settings inspection reports as well as all complaint inspection reports for personal service settings visit Check Before You Choose.

Uninspected personal services

The following businesses have not been inspected by Public Health. Despite numerous attempts, we were not able to gain entry to complete an infection control inspection.

Business Name Address Type of Service
Serendipity Spa 105 Kortright Rd W, Guelph Aesthetics

Persons or corporations charged with offences under the Health Protection and Promotion Act (HPPA) have the option of pleading guilty or not guilty in a court of law.

Questions or Enquiries

If you have a question or complaint about a food premises or tobacco retailer, call:
1-800-265-7293 ext. 4753

If you have a question or complaint about a personal services setting, regulated health professional or institution, call:
1-800-265-7293 ext. 4752

Infection Control Complaints

Institutions

There are no complaints at this time.

Personal Services

There are no complaints at this time.

Regulated Health Professionals

Riverview Medical Group
Premises Name
205 Queen Street East, Fergus
Address
February 8, 2016
Complaint Date
Type
Complaint
Critical Infractions
4
Non-Critical Infractions
1
Date Complaint Received
February 8, 2016
Inspection Date
February 8, 2016
Follow-up Inspection Date
February 10, 2016
Complaint Summary
Guelph Dental Associates - Growing Smiles
Premises Name
380 Eramosa Road, Guelph
Address
June 20, 2017
Complaint Date
Type
Complaint
Critical Infractions
16
Non-Critical Infractions
9
Date Complaint Received
June 20, 2017
Inspection Date
June 21, 2017
Follow-up Inspection Date
August 25, 2017
Complaint Summary

Re-inspected on Aug. 25, 2017 and all conditions of the order have been met and the clinic is free to open with all services available.

During the complaint inspection it was observed that the disinfection and sterilization of medical devices on site did not follow the Royal College of Dental Surgeons’ Infection Control standard or the Provincial Infectious Disease Advisory Committee (PIDAC) Best Practice Standards for medical device reprocessing and infection control in a clinical office setting.

 

Other

There are no complaints at this time.

Tickets, Orders, and Closures

Food Premises

Jacked Foods
Premises Name
48 Victoria Road South, Guelph
Address
May 24, 2017
Complaint Date
Type
Closure
Critical Infractions
4
Non-Critical Infractions
3
Date Complaint Received
May 24, 2017
Inspection Date
May 24, 2017
Follow-up Inspection Date
May 30, 2017
Complaint Summary

Date Closed: May 24, 2017

Date Opened: May 30, 2017

Reason for Closure: Closed due to improper food handling, storage, and transportation temperatures of hazardous foods as per Section 33 of Food Premise Regulation. Hazardous food that is time and temperature abused is more susceptible to the growth of pathogenic organisms, which may cause illness in those who consume the food.

Cafe Greek Garden
Premises Name
497 York Road, Guelph
Address
May 30, 2017
Complaint Date
Type
Closure
Critical Infractions
1
Non-Critical Infractions
2
Date Complaint Received
May 30, 2017
Inspection Date
May 30, 2017
Follow-up Inspection Date
May 31, 2017
Complaint Summary

Date Closed: May 30, 2017

Date Opened: May 31, 2017

Reason for Closure: Closed due to unsanitary conditions.

Institutions

There are no tickets, orders or closures at this time.

Personal Services

There are no tickets, orders or closures at this time.

Regulated Health Professionals

There are no tickets, orders or closures at this time.

Tobacco Retailers

Daisy Mart
Premises Name
3 Peel Street West, Alma
Address
November 13, 2016
Complaint Date
Type
Ticket
Critical Infractions
0
Non-Critical Infractions
0
Date Complaint Received
November 13, 2016
Complaint Summary

Illegal tobacco sale to youth

Mac's General Store
Premises Name
24 Main Street South, Grand Valley
Address
November 6, 2016
Complaint Date
Type
Ticket
Critical Infractions
0
Non-Critical Infractions
0
Date Complaint Received
November 6, 2016
Complaint Summary

Illegal tobacco sale to youth

J Convenience
Premises Name
121 1st Street, Orangeville
Address
November 6, 2016
Complaint Date
Type
Ticket
Critical Infractions
0
Non-Critical Infractions
0
Date Complaint Received
November 6, 2016
Complaint Summary

Illegal tobacco sale to youth

Mono Mart
Premises Name
633419 Highway 10, Mono
Address
November 6, 2016
Complaint Date
Type
Ticket
Critical Infractions
0
Non-Critical Infractions
0
Date Complaint Received
November 6, 2016
Complaint Summary

Illegal tobacco sale to youth

JP Variety
Premises Name
1 Cedar Grove Road, Orangeville
Address
November 6, 2016
Complaint Date
Type
Ticket
Critical Infractions
0
Non-Critical Infractions
0
Date Complaint Received
November 6, 2016
Complaint Summary

Illegal tobacco sale to youth

Brisbane Corner Gas
Premises Name
9408 Wellington Road 124, Erin
Address
February 28, 2017
Complaint Date
Type
Ticket
Critical Infractions
0
Non-Critical Infractions
0
Date Complaint Received
February 28, 2017
Complaint Summary

Illegal tobacco sale to youth

Other

There are no tickets, orders or closures at this time.

Disclaimer:

In November, 2015 the Ministry of Health and Long-Term Care (MOHLTC) released a new guidance document for disclosing infection prevention and control lapses. Infection prevention and control lapse investigations done after November, 2015 will be detailed on new reporting forms that follow the requirements of this document. MOHLTC requests that the following disclaimer is posted on all public health websites:

This web page contains reports on premises where an infection prevention and control lapse was identified through the assessment of a complaint or referral, or through communicable disease surveillance. It does not include reports of premises which were investigated following a complaint or referral where no infection prevention and control lapse was ultimately identified.

These reports are not exhaustive, and do not guarantee that those premises listed and not listed are free of infection prevention and control lapses. Identification of lapses is based on assessment and investigation of a premises at a point-in-time, and these assessments and investigations are triggered when potential infection prevention and control lapses are brought to the attention of the local medical officer of health.

Reports are posted on the website of the board of health in which the premises is located. Reports are posted on a premises-by-premises basis, i.e., will correspond with one site only. Should you wish to view a full investigation report for any posted lapse, please contact 1-800-265-7293 extension 4752.