Personal Service Settings

WDGPH Section 22 Class Order

Effective 12:01 a.m. on July 17, 2020, Dr. Nicola Mercer issued an updated class order under Section 22 of the Health Protection and Promotion Act for Stage 3 of the Ontario Framework for Reopening our Province. An establishment falling within the scope of this Order (including personal service settings) is required to make the best efforts in respect of the requirements of the Order. In complying with the best efforts requirements, owners and operators shall not require employees or members of the public to provide proof that they qualify for any of the exemptions set out in Section 1 of the Order

Persons must wear their face covering inside the establishment (including personal service settings) at all times, unless it is reasonably required to temporarily remove the face covering for services provided by they establishment. For example, while participating in an activity where a face covering may become wet. 

WDGPH Guidance Documents

Ministry Guidance Documents

The Ontario Government and health and safety associations have released sector specific safety guidance documents and posters to assist with planning and preparing for re-opening safely and to help prevent COVID-19 in the workplace.   Please thoroughly review these workplace resources for information applicable to your business.  More specifically, please refer to the Workplace Safety & Prevention Services Guidance on Health and Safety for Personal Services Settings during COVID-19, as made available through the Ontario website. 

Please visit and A Framework for Reopening our Province – Stage 3 for further information on restrictions and for public health reopening guidance. For specific details on Personal Care Service Settings, please refer to page 17.

The Ontario Government has also provided the following details relating to the reopening of personal care services:

Personal Care Services

Establishments providing personal care services can open with the proper health and safety protocols in place.

Examples include:

  • Hair services (including barber shops, hair salons, hairdressers/stylists, colour consulting services, scalp treatment services, hair weaving services, and hair replacement services)
  • Beauty salons, shops and parlours (including beauticians, estheticians, cosmetology shops or salons, manicure and pedicure salons)
  • Hair removal services
  • Diet centres (non-medical), diet workshops, weight control clinics, and weight-reduction centres (non-medical)
  • Piercing services 
  • Day spas
  • Tanning salons
  • Tattoo studios

Where physical distancing cannot be maintained, personal care service providers should ensure that:

  • Patrons wear face coverings at all times. 
  • Workers wear face coverings and other appropriate personal protective equipment (PPE), including gloves.
  • Personal care services must take measures to enable physical distancing between patrons, such as limiting the number of people who may be in the business at any one time.
  • Businesses should also consider operating by appointment and/or recording each patron’s name and contact information for the purpose of contact tracing.

Please also continue to ensure compliance with Ontario Regulation 136/18 Personal Service Setting and infection control requirements (not related to COVID-19 specific requirements) for PSSs as outlined in the Public Health Ontario Guide to Infection Prevention and Control

Collecting Patron Information

Ontario Regulation 364/20: Rules for Areas in Stage 3 and Ontario Regulation 263/20: Rules for Areas in Stage 2 require establishment operators to record the name and contact information of every patron that enters an establishment such as a meeting and event space, a personal service setting, facilities for sports and recreational activities, cinemas or performing arts venues, casinos and gaming establishment, tour guide services. Operators must maintain these records for at least one month.

In the Workplace

Personal Protective Equipment

Cleaning and Disinfection for Public Settings

The resources below pertain to cleaning and disinfection of public settings.  The cleaning, disinfection and/or sterilization requirements of reusable equipment used in PSSs outlined in Ontario Regulation 136 and the Public Health Ontario Guide to Infection Prevention and Control must continue to be in place:

As a business owner, it is your responsibility to ensure, prior to reopening, that you have met the requirements as outlined in the information and resources provided above. Once you have the required precautions and plans in place (and you fall within the select personal care services listed above), you are permitted to reopen as of Friday, June 12, 2020 at 12:01am.  Please also be aware that Wellington-Dufferin-Guelph Public Health is unable to review individual business reopening plans.  An inspection of your facility will occur in the near future, based on Public Health Inspector capacity and availability as we continue to respond to the COVID-19 pandemic.  Due to the volume of calls and questions we receive, we may be unable to respond to any questions in a timely manner.  Please make all efforts to thoroughly review the information and resources provided above.

If, after reviewing all resources available, you have additional questions, you can contact a public health inspector at 519-822-2715 extension 4753 or