Getting your test results online
- Test results are available online at ontario.ca/COVID-19 (if you presented a green health card at the time of testing).
- Test results may be available within 4-10 days, please keep checking the online portal.
- Follow the direction to self-isolate or self-monitor given to you by the assessment centre while you are waiting for test results.
Are you having trouble with logging onto the online portal at Covid-19.ontario.ca? Here are a few tips to try:
- Keep checking! It may take 4 to 10 days for your result to be available on the online portal.
- Try closing and reopening your internet browser or use a different internet browser, like Mozilla Firefox, Chrome, Microsoft Edge or Safari (some internet browsers are outdated and do not support the online portal).
- Use your full name and your postal code as it is shown on your health card. Where it says, ‘patient first name’, add your first name and middle names(s) as it is shown on your health card.
- If you recently changed your name, try using your former first or last name.
- If you recently moved, try your former address and postal code.
- Disconnect your corporate network or virtual private network (VPN) on your computer (most often, these are used on work computers).
Why am I not able to log onto the online portal?
- You do not have an Ontario health card.
- Your Ontario health card does not have a photo because it is an older, Red and White version or you are under the age of 16.
- Your Ontario health card is expired.
- You did not provide your Ontario photo health card at the Assessment Centre or locations where you were tested.
- Your personal information was uploaded incorrectly onto the online portal when your result was entered (for example, wrong spelling of your name or wrong birthdate).
- You do not have a fixed address.
What are my options to receive my tests results if I cannot log onto the online portal?
- We encourage you to contact your Primary Care Provider after 10 days.
- If you do not have a Primary Care Provider and it has been 10 days since you were tested, contact Public Health’s COVID-19 Call Centre at 519-822-2715 ext. 7006 if you live in the Wellington-Dufferin-Guelph area.
- If you live outside of the Wellington-Dufferin-Guelph area, contact your local health unit.
You must self-isolate immediately to protect those around you.
Getting your positive result online:
- If you receive a positive COVID-19 test result through the online test result portal, you will have the option to report your symptoms, places you have been, and close contacts to Public Health through CONTACT +. Look for the CONTACT + tab on the results webpage and follow the instructions.
- Contact + is a voluntary, web-based service for positive results received received online. It does not replace the call you get from Public Health. CONTACT + allows you to confirm your contact details as well as review and answer the case and contact management questions that Public Health will ask you, in advance of your call. You may add this information for up to 48 hours after your positive test result is available online.
- You can obtain a key to enter into the COVID Alert App through the online test result portal.
You will receive a call from a Public Health Nurse:
If you test positive, you will receive a call from a Public Health Nurse. The nurse will:
- Provide you with guidance about your test result and what you should do.
- Ask questions for case and contact management (these will still be reviewed over the phone even if you have filled in the information online) including:
- Your contact information
- Where you work
- Risk of exposure
- Current symptoms
- Places you have recently been
- Anyone you have been in close contact with
- Ask questions about income, race, language and household size.
- On June 15, 2020, the Ontario government announced that socio-demographic information will be collected from every Ontario resident who tests positive for COVID-19, or who is a probable case.
- Collecting this information will help us monitor and understand who is more likely to get sick and have poorer health outcomes during COVID-19. This information will also help us put services and supports where they are needed most and work on addressing the inequities that lead to increased risk. Your Public Health Nurse can answer any questions you may have about the collection of this data.
Getting a one-time key to enter in the COVID Alert App
- When a public health nurse calls, you may request a one-time key to enter into the COVID Alert App.
- Should you have any questions or difficulty in accessing your key following receipt of a positive COVID-19 test result, please call 1-800-265-7293 ext. 7007 and someone will be able to assist you Monday – Friday between 8:30 a.m. – 4:30 p.m.