Assessment centres in WDG

We strongly encourage you to use this self-assessment tool if you are experiencing symptoms of COVID-19. This new easy-to-use tool asks a series of questions and based on your responses, you will be provided clear direction on what action to take. This may include:

  • continue to practice social distancing;
  • self-isolate;
  • call you primary care provider or Telehealth Ontario;
  • or in the case of symptoms such as severe difficulty breathing or severe chest pain, call 911 or go to the emergency department.

In general:

  • If you have no symptoms, continue to monitor yourself for symptoms, practice social distancing and get information online from reliable sources.

  • If your symptoms are MILD, stay home and self-isolate. Use the self-assessment tool to help determine if you need to seek further care. Continue to monitor yourself and get information online from reliable sources.

  • If your symptoms are MODERATE with fever, cough or shortness of breath, use the self-assessment tool. The result may indicate you should call your family doctor or Telehealth Ontario at 1-866-797-0000 to arrange an over-the-phone assessment. They may ask that you go to an assessment clinic. If you are sent to an assessment clinic, you will be seen by a clinician who will provide further instruction. If it is determined you need to be tested, the clinician will make the arrangements. You may not be tested.

  • If your symptoms are SEVERE and it is an emergency, please go to your nearest emergency room or call 911.

Guelph COVID-19 Assessment Clinic

Location

  • Victoria Road Recreation Centre (151 Victoria Rd N) in Guelph, ON.

Hours

  • Hours: 8 a.m. to 8 p.m. daily, 7 days per week

Who is providing front-line service at the centre?

  • The Guelph Assessment Centre will be staffed by MDs/NPs and RNs/RPNs as well as administrative staff, housekeeping and security. Guelph EMS will also be readily available.

Headwaters COVID-19 Assessment Clinic (Orangeville)

Location

  • Self-contained, semi-permanent, hard-sided tent located at the top parking lot at 140 Rolling Hills Drive via Highway 10 in Orangeville.
  • Directional signage and directional assistants will be available to direct drivers to the drive-through COVID-19 Assessment Centre.

Hours

  • 8 a.m. to 6 p.m. daily, 7 days per week (*New hours effective April 4, 2020)

How it works

People will drive through and be assessed in their cars. Walk-ins will also be accepted.

Who you will be assessed by

  • The Headwaters Assessment Clinic is staffed by local family physicians and team members from home and community care, primary care and the hospital.

What to expect

  • Please bring your health card with you.
    • NOTE: As of March 19, 2020, the Ontario government is waiving the three-month waiting period for OHIP coverage. If you do not meet the criteria for OHIP coverage and are uninsured, the province will fund the cost of COVID-19 services. Also, if your health card is currently expired or expiring soon, you do not need to renew to receive access to health services.
  • We anticipate an average of about 15 minutes for an assessment but the lines and wait time will be unpredictable.
  • We will have two drive through lanes which means if we are fully staffed that we would be able to assess two vehicles at once. There will not be any additional staff for walk-ins so that means depending on how many walk-ins we get, they may not be able to screen two vehicles at a time.
  • Vehicles will come through and be handed an assessment screening tool which is a sheet that those being screened have to fill in.
  • Based on those answers, that will determine whether people are tested. Not everyone will be tested.
  • If a person needs to be tested, based on the assessment tool, they will register and pull into the drive through tent and turn off their car.
  • A member of the care team (nurse and physician) will assess them while they are still in the vehicle.
  • If they meet the criteria, they will get a nasal pharyngeal swab
  • Depending on the symptom severity they will be told to self-isolate or visit the emergency department while they await test results.